Refund policy

RETURN / EXCHANGE AT 2TTOYS

You have the right to cancel your order up to 14 days after receipt without giving any reason, provided that the seal of the received set has not been broken and it is undamaged. Different terms and conditions apply to LEGO Used / Used LEGO / 2T SECOND HAND sets.

Returning used LEGO sets / LEGO Used sets / 2T-Second-hand LEGO sets is NOT POSSIBLE
If the seal is broken, your order is final and cannot be returned.

If you notice (transport) damage to your order, you must report this to us within a maximum of 4 days. This in connection with our report to our carrier. Reports of transport damage will not be processed after 4 working days.

If you make use of your right of withdrawal, you have another 14 days after confirmation of receipt of the wish to cancel to return your product, unopened and undamaged. You will then be credited with the full order amount excluding shipping costs.


I WANT TO RETURN MY ORDER, HOW DOES IT WORK?

You have the right to cancel your order up to 14 days after receipt without giving any reason, provided that the seal of the received set has not been broken. If the seal is broken, your order is final and cannot be returned.

If you make use of your right of withdrawal, you have another 14 days after confirmation of receipt of the wish to cancel to return your product, unopened.

Returning used LEGO sets / LEGO Used sets / 2T-Second-hand LEGO sets is NOT POSSIBLE


WHAT AMOUNT WILL I RECEIVE IF I HAVE RETURNED AN ORDER AND WHEN WILL I HAVE THE AMOUNT IN MY ACCOUNT?


You will then be refunded the full order amount excluding return shipping costs to your account. Only the costs for returning from your home to the webshop are for your own account. These costs amount to an average of €. 8.25 per package, consult the website of your own carrier for the exact rates. Again, the costs for returning are for your own account.

If you want to make use of your right of withdrawal, the product will be returned to us with all accessories supplied and - if reasonably possible - in its original condition and packaging, but in any case with an unbroken seal.

If, upon receipt of the returned items, it appears that the seal has been broken, we will NOT accept the return. We will let you know that we do not accept the return and give you the option to pick up the item at our store in Den Bosch or to send it to you again after pre-paid transport costs.

To exercise this right, you can contact us via our email address. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.

The right of withdrawal does not apply to products that you purchase via this webshop and that have been custom-made according to the specification entered by you. The sale is final after successful payment. This also applies to items specially ordered for you or large numbers of items specially ordered for you.

Returning used LEGO sets / LEGO Used sets / 2T-Second-hand LEGO sets is NOT POSSIBLE